Delivery & Returns
Delivery
- We deliver to UK Mainland only, we do not deliver to shipping agents, Customers wishing to ship goods abroad should be aware of the following points:
- Manufacturer warranties are only valid in the UK.
- The Plumb Store Limited will not be liable for the return of damaged or faulty goods from outside the UK.
- All goods must be checked for damage or defects.
- Please ensure the goods are ordered well in advance of your shipping schedules.
- We process your order right away. We will normally send your order to you in 2 - 3 business days. Certain items listed within our web site are not standard stock items and can take longer than the stated delivery time.
- All customers will be contacted by email to confirm a convenient delivery date between the days of Monday and Friday 8 AM to 6 PM (excluding weekends) - we are unable to give exact delivery times.
- On arrival all goods must be inspected carefully for any signs of damage by the customer or agent, should you find any damage please ask the driver to take the goods back with them, or sign the delivery document as damaged, or if you do not have time to inspect properly please sign the document as un-checked.
- Please open all boxes or parcels as soon as they arrive, you have 7 days to notify The Plumb Store Limited of any damage, shortages or incorrect items, if we are not notified of damage, shortages or incorrect items within this time, you agree to indemnify The Plumb Store Limited in full against any losses we suffer as a result of your failure to notify us within 7 days.
- Our Suppliers will only make one delivery, if you are not at the delivery address to accept the delivery a charge will be made to deliver a second time.
- There will be one person per vehicle and for health and safety the driver is only contracted to deliver Kerbside, Delivery inside a customer’s property is at the drivers discretion.
- For large and heavy items please ensure there will be adequate assistance in helping the driver unload.
- Delivery dates are approximate and no liability is accepted in respect of late deliveries, please do not arrange to install the items until after they have been delivered and checked for damage.
- The PlumbStore offers free delivery on all orders exceeding £150.00 (exc VAT). All orders under £150.00 (exc VAT) will be subject to a delivery charge of £15.00 plus VAT. Delivery is to mainland UK only however, there may be an additional delivery charge to some remote parts of Scotland. If you want your order delivered to a remote area please contact our one of our Sales Representatives on 0844 801 9000 before placing your order and we will assist you further.
Returns
- Please note that you will be responsible for the cost of returning the goods to us or our suppliers unless we have delivered the goods in error or they are faulty.
- All goods must be returned undamaged and in the original packaging.
- If a collection is required a charge may apply.
- For goods which have arrived damaged you will need to contact us within 3 days of receipt of the order.
- Please telephone us on 0844 801 9000 or email us at enquiries@theplumbstore.co.uk prior to returning any goods.
Your Right To Cancel
Under the United Kingdom's distance selling regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered. This is called a “7 Day Cooling Off Period”. During this 7 day cooling off period, you have a duty of care for the goods, therefore it is advised that any goods you wish to return are kept in their original packaging to ensure they remain undamaged and in a good condition. Please note that you will be responsible for the cost of returning the goods to our suppliers unless we delivered to goods to you in error or they are faulty. Please also be aware that under no circumstance should goods be returned direct to The Plumb Store Limited office, unless otherwise advised by one of our representatives. The return address will be specified to you prior to return, therefore any goods returned to us in error and not to the specified address will incur an additional carriage charge. Should returned goods arrive back to us or our supplier in a damaged condition, the goods will be returned to you and you will be responsible for the total cost. Please note this will not apply to any goods deemed as Special Order or Made to Order products.
Back Orders
If your item is not in stock, we will place the order with our supplier and let you know the estimated delivery date. You will have the option to cancel your order should you wish to do so.
Prices
We retain the right to make adjustments to the pricing on this site to take account of any increase in our suppliers' prices, the imposition of any taxes or duties. Or if due to an error omission, the price published for the goods is incorrect regardless of the status of the order.
Contact Us
Telephone 0844 801 9000
Please email us at enquiries@theplumbstore.co.uk with any questions you may have. We endeavour to answer all email questions within 24 hours during normal business hours.
Alternatively you wish to write to us via post you can write to;
The Plumb Store Limited
Unit 3 Stephens Way
Goose Green
Wigan
WN3 6PH
